Delete your ClassFactor account
You can delete your ClassFactor account and study data at any time, from inside the app. Here is exactly how, and exactly what happens to your data.
Last updated September 13, 2026
Four steps
How to request deletion
Entirely self-service. You do not need to contact us, and nothing is removed until the final step.
- Step 1
Open your account settings
In the ClassFactor web app, or in the ClassFactor app on iOS or Android, go to Settings → Account and find the Danger zone section.
- Step 2
Choose “Delete account”
Type DELETE to confirm, then tap “Email me the link”. Nothing is removed at this point — this step only guards against a misclick.
- Step 3
Open the emailed link
We send a confirmation link to your account’s email address. It is valid for one hour. Your account stays exactly as it is until you open it.
- Step 4
Confirm to delete
Confirming from the link deletes your account straight away. There is no waiting period and no way to undo it.
Export your data first. Deletion is permanent, so download a copy of anything you want to keep. Go to Settings → Account → Your data and choose “Export your data” to get your account, content and activity as a JSON file.
Can’t sign in? Email support@classfactor.com from the email address on your account and ask us to delete it. If you no longer have access to that address, tell us and we will verify that the account is yours another way before deleting anything.
Removed for good
What gets deleted
Permanently, and without a recovery window.
- Your account, name, email address, sign-in credentials and active sessions
- Every deck, card, quiz, exam, note and lesson you created
- Uploaded files and the media we generated for you, such as lesson figures and audio
- All study history — reviews, quiz and exam attempts, streaks, XP and mastery
- AI tutor and Study Coach conversations, voice call transcripts and your study profile
- Notification preferences and the push tokens for your devices
- Any active web subscription (paid through Stripe), which is cancelled
This cannot be undone. There is no grace period and no way for us to restore an account once deletion has been confirmed — not even if you ask the same day.
Full disclosure
What we keep, and why
We would rather say this plainly than claim everything disappears.
- Billing and transaction records
- Kept in de-identified form — the link to your account is removed, but the record of the transaction remains. We keep these for tax, accounting and fraud prevention for as long as the law requires, generally up to seven years.
- AI usage and cost records
- Also de-identified, and kept for the same accounting and fraud-prevention reasons and periods. They carry no study content — only a record of the processing that was performed.
- Reports and moderation records
- Where content or behaviour was reported, we keep the records we need to enforce our policies and keep ClassFactor safe for other users.
- Security logs and our support replies
- Security and audit logs, and support messages written by our staff, are kept for a limited period to protect the service and meet our obligations.
- Encrypted backups
- Deleted data can remain in encrypted database backups for up to 30 days, after which those backups are overwritten.
Subscribed in the app?
Cancel App Store and Google Play subscriptions yourself
Apple and Google bill, renew and cancel store subscriptions — we cannot cancel them for you.
Deleting your ClassFactor account does not cancel a subscription bought through the App Store or Google Play. Cancel it in the store before or after deleting your account, or you will keep being charged.
App Store: https://apps.apple.com/account/subscriptions
Google Play: https://play.google.com/store/account/subscriptions
A web subscription paid through Stripe is cancelled automatically when your account is deleted. Stripe, Apple and Google keep their own transaction records under their own obligations.
Want the full detail first?
Our Privacy Policy covers retention periods, the records we are required to keep, and every right you can exercise over your data — including access, correction and export.
Questions about deletion? support@classfactor.com