Refund policy

This policy applies in full to purchases you make from us directly on the ClassFactor website or web app, which are processed by our payment provider, Stripe. That includes Pro subscriptions and credit packs bought on the web.

If you bought a subscription or credit pack inside our iOS app through the Apple App Store, or inside our Android app through Google Play, the purchase was made with Apple or Google, not with us. Apple and Google handle billing, cancellation and refunds for those purchases under their own policies. See “App Store and Google Play purchases” below.

Nothing in this policy limits any right to cancel or obtain a refund that you have under the consumer protection laws of the place where you live. See “Your statutory rights” below.

Every ClassFactor account starts on the Free plan, and no payment details are needed to use it. We encourage you to try ClassFactor on the Free plan before upgrading, so you know what you are paying for. Because the Free plan costs nothing, there is nothing to refund.

We may offer a free trial of Pro to first-time subscribers. If a trial is available, its length and the price that will apply when it ends are shown at checkout.

You will not be charged during the trial. To avoid being charged, cancel before the trial ends. If you do not cancel, your Pro subscription starts automatically when the trial ends and you will be charged the price shown at checkout.

If you forget to cancel a trial bought on the web, the 14-day money-back guarantee below applies to that first charge.

If you start a new Pro subscription on the web and are not satisfied, you can ask for a full refund of your first payment within 14 days of that payment. This applies to both monthly and yearly subscriptions. If your subscription began with a free trial, the 14 days start on the date of the first charge after the trial ends.

You do not need to give a reason. Just contact us within the 14 days as described in “How to request a refund.”

When we refund your first payment in full, your subscription is cancelled and your Pro access ends straight away, and your account moves to the Free plan.

The guarantee covers the first payment of a new web subscription only. It does not apply to renewals, to credit packs, or to purchases made through the Apple App Store or Google Play. We may decline a guarantee request where it is clearly being used to obtain Pro repeatedly without paying, for example by subscribing, requesting a refund and subscribing again.

Pro subscriptions renew automatically at the end of each billing period until you cancel. Renewal payments are not refundable, including for any part of a billing period you did not use, except where the law requires a refund.

If you are charged for a renewal you did not intend, please contact us as soon as possible. We review these requests with care, but we are not obliged to refund renewals outside the situations described in this policy.

You can cancel a web subscription at any time from Settings, then Plan & billing, then Manage, which opens the Stripe customer portal.

Cancelling stops future renewals. You keep Pro access until the end of the billing period you have already paid for, and then your account moves to the Free plan. Cancelling does not by itself refund the current period.

Deleting your ClassFactor account also cancels an active web subscription. Deleting the app from your device does not cancel any subscription.

Yearly Pro subscriptions are covered by the same 14-day money-back guarantee, starting from the first yearly payment. After those 14 days, the yearly payment is not refundable, except where the law requires.

If you cancel a yearly plan, you keep Pro access until the end of the year you paid for, and the plan will not renew. We send a reminder before a yearly subscription renews, so you have time to cancel if you no longer want it.

Credit packs are one-time purchases of additional credits. Once a pack’s credits are added to your account, the purchase is non-refundable, except where the law requires a refund or where the credits you paid for were not delivered to your account.

If you believe a pack was not delivered correctly, contact us and we will look into it. We review other credit-pack requests case by case.

Credits reserved for an AI task are returned to your balance automatically if the task fails or delivers less than was reserved, so you do not need to ask for a refund in that situation.

If a credit pack is refunded, the credits from that pack are removed from your balance. If some of those credits have already been used, the refund may place a hold on your account until the balance is resolved.

We cannot issue refunds for purchases made through the Apple App Store or Google Play, because those payments are taken and held by Apple or Google. Please request a refund directly from them.

For App Store purchases, you can request a refund from Apple at https://reportaproblem.apple.com.

For Google Play purchases, you can learn how to request a refund from Google at https://support.google.com/googleplay/answer/2479637.

Apple and Google decide these requests under their own policies. If they grant a refund, your Pro access or the refunded credits may be removed from your ClassFactor account. To stop a store subscription from renewing, cancel it in your Apple account or Google Play subscription settings. Cancelling within ClassFactor or deleting your ClassFactor account does not cancel a store subscription.

Email support@classfactor.com from the email address on your ClassFactor account, or tell us that address in your message, and include your receipt or the date and amount of the charge you would like refunded.

We may ask for more information to find the payment and confirm that you are the account holder. We will reply to let you know whether your refund has been approved.

Approved refunds are issued to the original payment method used for the purchase. We cannot send refunds to a different card, account or person.

Once we process a refund, it usually appears within 5–10 business days, but the exact timing depends on your bank or card provider.

If a charge looks wrong, please contact us at support@classfactor.com before you dispute it with your bank or card provider. We can usually resolve problems faster than a bank dispute.

If you file a chargeback or payment dispute, we may suspend your account, or place a hold on it, while the dispute is investigated. If a chargeback is decided in your favor, Pro access and credits paid for by the disputed payment will be removed. Repeated or abusive chargebacks or refund requests may lead to your account being suspended or terminated.

If we suspend or terminate your account because you breached our Terms of Service, you are not entitled to a refund of any subscription payment or credit pack, and unused credits are forfeited, except where the law requires otherwise.

If we end your subscription for a reason that is not your fault, such as discontinuing the Services, we will refund the unused portion of any prepaid period for web purchases.

If you are a consumer in the European Economic Area or the United Kingdom, you generally have a legal right to withdraw from a contract for digital services or digital content within 14 days of entering into it.

Pro features and credits are made available to you immediately after purchase. By starting to use Pro or your credits straight away, you request that we begin providing the service during the 14-day withdrawal period. You acknowledge that you lose your right of withdrawal once the service has been fully provided, and for digital content such as credits once delivery has begun with your consent. If you withdraw after we have begun providing a service but before it has been fully provided, the law may allow us to charge a proportionate amount for what was provided up to that point.

In practice, our 14-day money-back guarantee gives you a full refund of the first payment of a new web subscription, so you can withdraw from a new web subscription within 14 days of that payment without any deduction.

Wherever you live, if the law gives you a right to a refund, cancellation, repair or price reduction, for example because the service was faulty or not as described, those rights apply in addition to this policy, and nothing in this policy takes them away.

For refund and billing questions, email support@classfactor.com.

Postal address: First Capital Merchant Solutions, Inc. (ClassFactor), 10001 NW 50th St, Ste 114, Sunrise, FL 33351-8087, USA.