How can we help?
Start with the common questions below. Signed in, you’ll also find the full Help Center and ClassBot — our AI assistant — right inside the app.
Common questions
Answers to get you started
Text and notes you paste, PDFs, Word/PowerPoint/Excel files, images, web pages, YouTube links, audio and video (which we transcribe), and even Anki .apkg decks. ClassFactor extracts the text and generates questions grounded in your material.
ClassFactor schedules every card with FSRS and resurfaces it right before you would forget it. You don’t manage intervals — just study the daily queue it gives you, and it tracks your mastery per topic.
Free includes every question type (including case-based and image occlusion), the AI tutor, and spaced repetition, with generous daily limits. Pro adds AI-composed timed exams (USMLE, MCAT, and NCLEX templates), the voice tutor, the Intelligent generation model, and much higher limits. Medical adds our best model and roughly double the daily limits.
Yes — ClassFactor runs on the web and on iOS and Android, and your decks stay in sync across them.
From your billing settings, any time. Changes take effect at the end of your current billing period, and you keep access until then. Paid plans also start with a 7-day free trial.
Yes. Your study material and data are encrypted, never sold, and always yours to export or delete. See our privacy policy for the details.
Still need a hand?
Ask ClassBot inside the app for instant answers, or reach our team and we’ll get back to you.