Terms of service

These Terms of Service (the “Terms”) are an agreement between you and ClassFactor, Inc. (“ClassFactor,” “we,” “us,” or “our”). They govern your access to and use of the ClassFactor website, web application, iOS and Android apps, APIs, and related services (together, the “Services”).

Our Privacy Policy explains how we handle personal data, and our Cookie Policy explains our use of cookies and similar technologies. Both are incorporated into these Terms by reference. Where we offer a data processing addendum for institutional customers, it is available at /dpa. Our Refund Policy is at /refunds and is also summarised in these Terms.

Some capitalised terms are defined where they first appear. Headings are for convenience and do not affect interpretation. References to “including” mean “including without limitation.”

By creating an account, downloading or using our apps, or otherwise accessing the Services, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Services.

If you use the Services on behalf of an organisation — such as a school, university, program, or employer — you represent that you have authority to bind that organisation, and “you” refers to both you and that organisation. Where a separate written agreement or order form is signed between ClassFactor and an organisation, that agreement controls to the extent it conflicts with these Terms.

These Terms are effective as of the “last updated” date shown above and replace any earlier version.

ClassFactor is an AI study platform. You upload study material — such as notes, PDFs, slides, audio, video, or links — and ClassFactor generates study material from it, including flashcards, quizzes, and timed exams. An AI tutor can explain answers, and a spaced-repetition system schedules your reviews over time. The Services are available on the web and through our iOS and Android apps.

The Services are provided for personal study and learning. Features, limits, models, and availability may change, and we may add, modify, or discontinue any part of the Services. We will use reasonable efforts to give notice of material changes that adversely affect paid features.

At launch, the Services are offered in the United States and are intended for users located in the United States. We make no representation that the Services are appropriate or available for use in other locations, and you are responsible for compliance with local law if you access them from elsewhere.

You must be at least 13 years old to create or use a ClassFactor account. The Services are not directed to, and may not be used by, children under 13. If we learn that an account belongs to someone under 13, we may suspend or delete that account and its content.

If you are between 13 and the age of majority where you live, you may use the Services only with the involvement and consent of a parent or legal guardian, who agrees to these Terms on your behalf and is responsible for your use.

There is no exception to the minimum age. An educator, tutor, school, or other organisation cannot enrol someone under 13, consent on their behalf, or create an account for them. Educators may build study material with ClassFactor and share it, but each person who studies that material needs their own account and must meet the age requirement themselves.

You may not use the Services if you are barred from doing so under applicable law, if your account has previously been terminated by us, or if you are subject to sanctions or export restrictions as described in the Apple section below.

You must provide accurate, current, and complete information when you register, and keep it up to date so we can provide the Services and reach you about your account, your billing, and these Terms.

You are responsible for safeguarding your credentials and for all activity that occurs under your account, whether or not you authorised it. Use a strong, unique password, protect any device that stays signed in, and do not share your login. Notify us promptly at support@classfactor.com if you believe your account has been compromised or used without your permission.

Accounts are personal to you. One account per person, and you may not sell, rent, share, or transfer your account or your access to the Services to anyone else. Where a plan is licensed to a single user, sharing that access with others is a material breach of these Terms.

We may refuse registration, reclaim usernames, or require verification of your identity or eligibility where we reasonably believe it is necessary to protect the Services or other users.

You keep ownership of everything you upload, create, or store in ClassFactor — your notes, files, recordings, links, and the study material generated from them (together, “Your Content”). These Terms do not transfer any ownership in Your Content to us.

To operate the Services, we need your permission to handle Your Content. You grant ClassFactor a limited, worldwide, non-exclusive, royalty-free licence to host, store, back up, transmit, reproduce, adapt, and display Your Content, and to create derived study material from it — such as flashcards, quiz and exam questions, summaries, and tutor explanations — solely for the purpose of providing, maintaining, securing, and supporting the Services for you and for anyone you deliberately share content with.

That licence is limited to what operating the Services requires. It includes transmitting the relevant portions of Your Content to the infrastructure and AI providers we use to generate your study material and explanations, and it exists only for as long as we need it to provide the Services or to comply with law. It does not permit us to sell Your Content, publish it, or use it to advertise to you.

We may use aggregated or de-identified information about how the Services are used to operate and improve them. As described in our Privacy Policy, we do not use your private study content to train third-party AI models without your consent.

If you make content public or share it with others through a feature designed for that purpose, you also grant those recipients the rights that the feature implies. You are responsible for what you choose to share.

You must have all rights necessary to upload what you upload. By submitting content to the Services, you represent and warrant that you own it or have obtained the permissions, licences, and consents needed for us to handle it as described in these Terms, and that our doing so will not infringe or violate anyone else’s rights.

You may not upload copyrighted material that you do not own and are not licensed or otherwise legally permitted to use. This includes textbooks, question banks, past papers, course packs, lecture recordings, publisher slides, subscription content, and any other material protected by copyright, where you lack the necessary rights.

Generating study material from a work you do not own or are not licensed to use may infringe the rights of the copyright holder. Uploading a book, article, or question bank to ClassFactor does not create a right to use it. Whether a particular use is permitted — including whether any exception such as fair use applies — depends on the facts, and that assessment is yours to make, not ours.

You may not upload material that contains other people’s personal or confidential information without a lawful basis and any required consent, including recordings of lectures, classes, patients, or conversations where recording or sharing is restricted by law, institutional policy, or the terms under which you received the material.

You are solely responsible for Your Content and for the consequences of uploading it. If you are unsure whether you have the right to upload something, do not upload it.

If you believe material on ClassFactor infringes your copyright, send a notice to our copyright agent at legal@classfactor.com with the subject line “DMCA notice”. To be effective under the Digital Millennium Copyright Act, your notice must include: your physical or electronic signature; identification of the copyrighted work you say has been infringed; identification of the material you say is infringing and enough information for us to find it; your name, address, telephone number, and email address; a statement that you believe in good faith that the use is not authorised by the copyright owner, its agent, or the law; and a statement, made under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or authorised to act on the owner’s behalf.

When we receive a valid notice, we will remove or disable access to the material and take reasonable steps to notify the person who posted it.

If your material was removed and you believe that was a mistake or a misidentification, you may send a counter-notice to the same address. It must include: your physical or electronic signature; identification of the material and where it appeared before it was removed; a statement, made under penalty of perjury, that you believe in good faith it was removed as a result of mistake or misidentification; and your name, address, and telephone number, together with your consent to the jurisdiction of the federal court for the district where you live (or, if you live outside the United States, of any district in which we may be found) and your agreement to accept service of process from the person who sent the original notice. If we receive a valid counter-notice, we may restore the material as the DMCA permits.

Be careful what you claim. Anyone who knowingly misrepresents that material is infringing, or that it was removed by mistake, may be liable for damages under 17 U.S.C. § 512(f).

We terminate the accounts of users who repeatedly infringe copyright.

ClassFactor reserves the right to remove, disable access to, restrict, modify, or permanently delete any and all content on the Services, at any time, with or without notice, and at our sole discretion. We may do this for any reason or for no reason, and we are not obligated to explain, to give you advance warning, or to give you an opportunity to retrieve the content first.

Reasons we may exercise that right include: suspected or actual violation of these Terms or our policies; content that creates legal risk, including suspected infringement or unlawful material; requests or orders from courts, regulators, rights holders, or law enforcement; security incidents, malware, or abuse; excessive, automated, or anomalous usage; storage, cost, capacity, or other operational needs; account inactivity; ending a feature; or protecting the Services, other users, or third parties.

You are solely responsible for maintaining your own backups of anything you need. Do not use ClassFactor as your only copy of any file, note, recording, or study set that matters to you. We do not guarantee that any content will be retained, retrievable, recoverable, or restorable, and we are not liable for the deletion of, loss of, damage to, or failure to store or back up any content.

On the same basis, we may suspend, limit, downgrade, or terminate your account or any part of your access to the Services at any time, with or without notice, at our sole discretion — including for the reasons listed above, for non-payment, or where we reasonably believe suspension is necessary to prevent harm. Where the reason is minor and readily curable, we will generally try to notify you first, but we are not required to.

Nothing in this section limits your rights under mandatory consumer-protection law, and nothing here obliges us to monitor, screen, or review content — we have no such obligation, and our decision not to act in one case does not waive our right to act in another.

ClassFactor uses artificial intelligence to generate flashcards, quiz and exam questions, answers, explanations, summaries, and tutoring responses. AI systems can and do make mistakes. Output may be inaccurate, incomplete, outdated, internally inconsistent, misattributed, or entirely wrong, and it may present incorrect information confidently and persuasively.

AI-generated content is a study aid, not an authoritative statement of fact, and not a substitute for your textbooks, your instructors, your course materials, official exam materials, or your own judgment. You must review and verify AI-generated material against authoritative sources before relying on it, and you are responsible for how you use it.

You must not rely on ClassFactor or its output for medical, clinical, legal, financial, tax, safety, or other professional decisions, or for any decision affecting the health, safety, rights, or finances of yourself or another person. ClassFactor does not provide professional advice of any kind. Content relating to medicine, nursing, pharmacology, law, or finance is provided for study purposes only. If you need professional advice, consult a qualified professional.

We do not guarantee any particular outcome. ClassFactor makes no promise about exam results, scores, grades, pass rates, licensure or certification outcomes, admission, placement, retention, or any other learning outcome, and nothing in the Services or our marketing should be read as such a promise.

Output is generated from the material you provide and from statistical models; identical prompts may produce different results, and output is not unique to you. Where you flag low-quality items, we may use those reports to remove content and improve the Services.

You agree to use the Services lawfully, respectfully, and in accordance with these Terms. The list below is not exhaustive, but it describes conduct that is clearly prohibited.

Content: you may not upload, generate, or distribute material that is unlawful; that infringes copyright, trademark, patent, trade secret, publicity, or privacy rights; that is defamatory, harassing, hateful, or threatening; that sexualises minors or depicts them inappropriately; that promotes violence, self-harm, or illegal activity; that contains malware or exploit code; or that contains another person’s personal, medical, or confidential information without a lawful basis.

Technical: you may not reverse engineer, decompile, or disassemble the Services or attempt to derive source code, models, prompts, or weights; probe, scan, or test the vulnerability of our systems or breach any security or authentication measure; interfere with, overload, or disrupt the Services or the infrastructure they run on; scrape, crawl, harvest, or bulk-extract content, questions, or data from the Services; access the Services through automated means, bots, or scripts except through an interface we expressly provide for that purpose; or use the output of the Services to build, train, fine-tune, or evaluate a competing product or model.

Commercial and account: you may not circumvent or attempt to circumvent usage limits, quotas, rate limits, paywalls, plan restrictions, or trial restrictions; create multiple accounts to obtain additional free usage; share, resell, sublicense, or provide access to your account or paid features to others; or misrepresent your identity, age, affiliation, or eligibility.

Academic integrity: many schools, universities, professional programs, and examination bodies restrict the use of AI tools. You are responsible for knowing and following the rules that apply to you. You may not use ClassFactor or its output to cheat, to complete assessed work where AI assistance is prohibited, to breach exam conditions or an honour code, or to violate any institutional policy. ClassFactor is built for studying and preparation, not for submitting AI-generated work as your own where that is not allowed.

We may investigate suspected violations and take any action we consider appropriate, including removing content, limiting features, suspending or terminating accounts, and reporting conduct to the relevant authorities or institutions.

ClassFactor offers a Free plan and paid plans: Pro at $12 per month and Medical at $24 per month, in US dollars. Plan features and usage limits are described on our pricing page and may change over time.

Card payments are processed by our payment processor, Stripe. We do not store your full card details. Your use of Stripe’s services is subject to Stripe’s own terms and privacy policy. By providing a payment method, you authorise us and Stripe to charge that method for all amounts due, and you represent that you are authorised to use it. Purchases made through the Apple App Store or Google Play are handled differently — see the mobile app sections below.

Subscriptions renew automatically. Paid plans are billed in advance for the applicable period and renew automatically at the then-current price for successive periods of the same length until you cancel. Renewal charges are made on or around the anniversary of your subscription start date using the payment method on file.

Cancellation: you may cancel at any time from your billing settings. Cancellation stops future renewals; it does not retroactively cancel a charge already made. You keep access to paid features until the end of the period you have already paid for, after which your account moves to the Free plan. See the Refunds section below for when a charge is refundable.

Paid plans include a 7-day free trial. You will not be charged during the trial, and you may cancel at any point before it ends to avoid being billed. If you do not cancel, the paid subscription begins automatically when the trial ends, at the then-current price, and renews as described above. Trials are limited to one per person, and we may withdraw or modify trial and promotional offers at any time for future sign-ups.

Price changes: we may change our prices. If a change affects your subscription, we will give you notice before it takes effect, and the new price will apply from your next billing period. If you do not want to continue at the new price, cancel before that period begins. We will send that notice by email to the address on your account at least 30 days before the new price takes effect, and it will tell you the old price, the new price, the date it changes, and how to cancel.

Taxes: prices are exclusive of sales, use, VAT, GST, and similar taxes unless stated otherwise. You are responsible for any such taxes, other than taxes on our income, and we may add them to your charge where we are required to collect them.

Failed payments: if a charge is declined or reversed, we may retry it, ask you to update your payment method, and suspend or downgrade paid features until payment succeeds. You remain responsible for amounts properly owed, and we may recover reasonable costs of collection where permitted by law.

Downgrade and non-payment: when a paid plan ends — because you cancelled, because payment failed, or because we suspended it — paid features stop and your account is subject to Free-plan limits. Content that exceeds Free-plan limits may become inaccessible, read-only, or, subject to the removal section above, deleted. Keep your own backups before downgrading.

If you believe a charge is wrong, contact billing@classfactor.com before disputing it with your bank; we can usually resolve it faster. Filing a chargeback without contacting us may result in suspension of your account while we investigate.

ClassFactor offers a 14-day money-back guarantee. If you are charged for a paid plan and are not satisfied, contact us within 14 days of that first charge and we will refund it in full — no questions asked.

The guarantee applies to the first charge of a paid plan only. It covers your first paid subscription period; it does not apply to renewals or to later billing periods.

Outside the 14-day window, we do not provide prorated refunds for partial billing periods, except where a refund is required by applicable law. Cancelling stops future renewals rather than refunding the current period.

Approved refunds are issued to the original payment method and typically appear within 5–10 business days, depending on your bank or card provider.

To request a refund, email billing@classfactor.com from the address on your account, or reach us through our Contact page, and tell us which charge you would like refunded.

These are the same terms set out in our Refund Policy at /refunds, which you should read for full detail. Purchases made through the Apple App Store or Google Play are refunded by Apple or Google under their policies, not by ClassFactor — see the mobile app sections below.

We license, and do not sell, our iOS and Android apps to you. Subject to these Terms, we grant you a limited, personal, non-exclusive, non-transferable, non-sublicensable, revocable licence to download and use the app on a device you own or control, for your own study. You may not copy, modify, distribute, sell, lease, or reverse engineer the app except to the extent applicable law expressly permits.

The apps require a supported operating-system version and an internet connection. We may stop supporting older operating-system versions or devices, and older app versions may stop working. You are responsible for your device, your carrier’s data charges, and installing updates.

The apps are general-audience products for users aged 13 and over. They are not directed to children under 13, are not offered in the Apple Kids Category, and do not participate in the Google Play Families program.

Account deletion: you can delete your ClassFactor account and its associated data from within the mobile apps, as required by Apple App Store Review Guideline 5.1.1(v) and Google Play’s user-data deletion policy. The same deletion is available on the web. Deletion is permanent and, once completed, your content cannot be recovered — export anything you want to keep first. We may retain limited records where law requires it, as described in our Privacy Policy.

The following applies if you obtained our iOS app from the Apple App Store, and it prevails over any conflicting provision of these Terms with respect to that app.

These Terms are concluded between you and ClassFactor only, and not with Apple Inc. (“Apple”). ClassFactor, not Apple, is solely responsible for the app and its content.

Your licence to use the app is limited to a non-transferable licence to use it on any Apple-branded device that you own or control, as permitted by the Usage Rules in the Apple Media Services Terms of Use, except that the app may be accessed by other accounts associated with you via Family Sharing or volume purchasing where Apple permits it.

Apple has no obligation whatsoever to furnish any maintenance or support services with respect to the app.

In the event of any failure of the app to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price (if any) for the app to you. To the maximum extent permitted by applicable law, Apple has no other warranty obligation whatsoever with respect to the app, and any other claims, losses, liabilities, damages, costs, or expenses attributable to any failure to conform to any warranty are ClassFactor’s sole responsibility.

ClassFactor, not Apple, is responsible for addressing any claims by you or any third party relating to the app or your possession or use of it, including product liability claims, any claim that the app fails to conform to any applicable legal or regulatory requirement, and claims arising under consumer-protection, privacy, or similar legislation.

ClassFactor, not Apple, is solely responsible for the investigation, defence, settlement, and discharge of any third-party claim that the app or your possession and use of it infringes that third party’s intellectual-property rights.

You represent and warrant that you are not located in a country that is subject to a US Government embargo or that has been designated by the US Government as a “terrorist supporting” country, and that you are not listed on any US Government list of prohibited or restricted parties.

If you have any questions, complaints, or claims about the app, contact ClassFactor at support@classfactor.com.

Apple and Apple’s subsidiaries are third-party beneficiaries of these Terms, and upon your acceptance of these Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary of them.

Purchases and subscriptions bought through the App Store are billed by Apple and governed by Apple’s terms, not by our Stripe billing terms. Payment is charged to your Apple ID account at confirmation of purchase, and the subscription renews automatically unless auto-renew is turned off at least 24 hours before the end of the current period. You manage and cancel those subscriptions in your Apple ID settings; cancelling through ClassFactor does not cancel an Apple-billed subscription. Refunds for App Store purchases are handled by Apple under Apple’s refund policy, not by ClassFactor, and our 14-day money-back guarantee does not apply to them.

The following applies if you obtained our Android app from Google Play. Your use of Google Play and of the app obtained through it is also subject to the Google Play Terms of Service and Google’s applicable policies.

Purchases and subscriptions bought through Google Play are billed by Google and governed by Google Play’s terms, not by our Stripe billing terms. Subscriptions purchased through Google Play renew automatically until cancelled, and you manage, change, or cancel them in your Google Play subscriptions settings; cancelling through ClassFactor does not cancel a Google-billed subscription.

Refunds for Google Play purchases are handled by Google under the Google Play refund policy, not by ClassFactor, and our 14-day money-back guarantee does not apply to them.

The Services — including the software, models and prompts we develop, user interface, design, text, graphics, mascot, ClassFactor name and logos, and all related intellectual-property rights — are owned by ClassFactor or our licensors and protected by intellectual-property and other laws. Except for the limited licence to use the Services granted in these Terms, no rights are granted to you, expressly or by implication.

You may not use our name, logos, or brand assets without our prior written permission, except to refer to ClassFactor factually.

Feedback: if you send us ideas, suggestions, bug reports, or other feedback about the Services, you grant us a perpetual, irrevocable, worldwide, royalty-free, sublicensable licence to use, modify, and exploit that feedback for any purpose without restriction, attribution, or compensation. Please do not send us confidential information as feedback.

The Services depend on and may link to services we do not control — including payment processing, cloud hosting and storage, AI model providers, analytics, email delivery, sign-in providers, and app stores. Your use of those services may be subject to their own terms and privacy policies.

We are not responsible for third-party services, for content they provide, or for their availability, accuracy, security, or practices. Links to third-party sites are provided for convenience and are not an endorsement. Your dealings with third parties are between you and them.

Third-party services may change or become unavailable, which may affect features of the Services. Where that happens, we will make reasonable efforts to maintain the Services, but we are not liable for a third party’s acts, omissions, or discontinuation of service.

To the maximum extent permitted by applicable law, the Services are provided “as is” and “as available,” with all faults and without warranties of any kind, whether express, implied, statutory, or otherwise. ClassFactor and its suppliers and licensors expressly disclaim all implied warranties, including the implied warranties of merchantability, fitness for a particular purpose, title, quiet enjoyment, accuracy, and non-infringement, and any warranties arising out of course of dealing, usage, or trade.

We do not warrant that the Services will be uninterrupted, timely, secure, or error-free; that defects will be corrected; that the Services or the servers that make them available are free of harmful components; or that content, including AI-generated content, will be accurate, complete, reliable, current, or suitable for your purpose. We provide no uptime commitment or service-level guarantee unless we have agreed one with you in a separate signed agreement.

No advice or information, whether oral or written, obtained from ClassFactor or through the Services creates any warranty not expressly stated in these Terms.

Some jurisdictions do not allow the exclusion of implied warranties, so some of the above exclusions may not apply to you. In that case, such warranties are limited to the minimum scope and duration permitted by applicable law, and nothing in these Terms excludes or limits rights you have under mandatory consumer-protection law.

To the maximum extent permitted by applicable law, ClassFactor and its officers, directors, employees, agents, suppliers, and licensors will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, goodwill, business opportunity, or reputation, or for any loss, corruption, or unavailability of data or content — including content removed or deleted under these Terms — whether based in contract, tort (including negligence), strict liability, or any other theory, and whether or not we have been advised of the possibility of such damages.

To the maximum extent permitted by applicable law, we will not be liable for any academic, professional, financial, medical, or other consequence arising from your reliance on AI-generated content or on any other output of the Services, or for any exam result, grade, or learning outcome.

Our total aggregate liability for all claims relating to the Services is limited to the greater of the amount you paid us in the twelve months before the event giving rise to the claim, or USD $100.

The limitations in this section apply even if a limited remedy fails of its essential purpose, and they reflect an allocation of risk that is a fundamental part of the bargain between you and ClassFactor; the Services would not be provided on these terms without them.

Some jurisdictions do not allow the exclusion or limitation of certain damages, including incidental or consequential damages, so some of the above may not apply to you. Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for fraud, for death or personal injury caused by negligence, or under mandatory consumer-protection law.

To the extent permitted by applicable law, you agree to defend, indemnify, and hold harmless ClassFactor and its officers, directors, employees, and agents from and against any claims, demands, actions, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or relating to: Your Content; your use or misuse of the Services; your breach of these Terms or of any applicable law; your violation of any third party’s rights, including intellectual-property or privacy rights; or your breach of any institutional policy or academic-integrity rule.

We will notify you of any such claim and may, at our option, assume the exclusive defence and control of any matter subject to indemnification, in which case you agree to cooperate with us. You may not settle any claim in a way that imposes an obligation on ClassFactor without our prior written consent.

These Terms and any dispute arising out of or relating to them or to the Services are governed by the laws of the State of Delaware, USA, without regard to its conflict-of-laws rules, and by applicable US federal law. You and ClassFactor agree to the exclusive jurisdiction of the state and federal courts located in Delaware, except where applicable law gives you the right to bring proceedings in your local courts, and except for claims that qualify for small-claims court.

Informal resolution first. Before starting any formal proceeding, please contact us at legal@classfactor.com with a short written description of the dispute, the relief you are seeking, and your account details. Most issues can be resolved quickly and informally, and we ask that you give us 30 days from the date we receive your notice to try. If we have a dispute with you, we will do the same and contact you at the email address on your account.

These Terms do not require arbitration. Disputes are resolved in court as described above, and nothing here waives your right to participate in a class or representative action.

Nothing in this section limits any consumer-protection right that cannot be waived under the law that applies to you, or prevents either party from seeking injunctive or equitable relief in a court of competent jurisdiction to protect its intellectual property or confidential information.

We may update these Terms from time to time — for example, to reflect changes to the Services, to our business, or to the law. When we do, we will update the “last updated” date at the top of this page.

If we make material changes, we will give you at least 30 days’ notice before they take effect, by email to the address on your account or through the Services.

Changes are not retroactive. If you continue to use the Services after the changes take effect, you accept the updated Terms. If you do not accept them, stop using the Services and cancel your subscription before the effective date; the Refunds section describes when a charge is refundable.

You may stop using the Services at any time. You may cancel your subscription from your billing settings and delete your account from the web app or from the mobile apps. Deletion is permanent — export anything you want to keep first.

We may suspend or terminate your access to all or part of the Services at any time, with or without notice, as described in the section on our right to remove content and suspend accounts, including where you breach these Terms, where your use creates legal, security, or operational risk, where payment fails, or where we discontinue the Services.

On termination, your licence to use the Services ends immediately and we may delete Your Content. If we terminate a paid subscription without cause and not because of your breach, we will refund the unused portion of any prepaid period; no refund is owed where termination follows your breach of these Terms.

Survival: provisions that by their nature should survive termination will survive, including the licence you grant in Your Content to the extent needed for content you have shared, uploads and third-party rights, our right to remove content, the AI disclaimer, our intellectual property and feedback, disclaimers, limitation of liability, indemnification, dispute resolution, and this miscellaneous section.

Entire agreement: these Terms, together with the Privacy Policy, Cookie Policy, Refund Policy, and any additional terms you accept for a specific feature or plan, are the entire agreement between you and ClassFactor about the Services and replace any prior agreements or understandings on that subject.

Severability: if any provision of these Terms is held unenforceable, that provision will be enforced to the maximum extent permitted and the remaining provisions will remain in full force and effect.

No waiver: our failure to enforce any provision is not a waiver of our right to do so later, and no waiver is effective unless made in writing by us.

Assignment: you may not assign or transfer these Terms or any rights under them without our prior written consent, and any attempt to do so is void. We may assign these Terms, in whole or in part, to an affiliate or in connection with a merger, acquisition, reorganisation, or sale of assets.

Force majeure: neither party is liable for any delay or failure to perform caused by events beyond its reasonable control, including natural disasters, war, terrorism, civil unrest, labour disputes, epidemics, government action, power or internet failures, and failures of third-party providers or infrastructure.

Relationship and notices: nothing in these Terms creates a partnership, joint venture, employment, or agency relationship. We may send you notices by email to the address on your account, or by posting them in the Services; you may send notices to us at legal@classfactor.com. Except as expressly stated — including the third-party beneficiary rights granted to Apple above — there are no third-party beneficiaries of these Terms.

Export controls and sanctions: you must comply with all applicable export-control and sanctions laws in using the Services, and you represent that you are not located in, or a national or resident of, a country or territory subject to a US embargo, and that you are not on any US government restricted-party list.

Legal questions and notices: legal@classfactor.com. Product help and account issues: support@classfactor.com. Billing and refunds: billing@classfactor.com. Privacy and data requests: privacy@classfactor.com. You can also reach us through our Contact page.

Notices to us under these Terms should be sent to legal@classfactor.com and are effective when we acknowledge receipt. Notices to you are effective when sent to the email address on your account, so please keep it current.